Shipping policy

Shipping Provider

We use UPS & DHL exclusively for all shipping and handling. Standard delivery times are 2-4 business days by the end of the day. 

Larger items (usually above 30kg, products like mains speakers or recording consoles) might not be shipped using UPS/DHL as they usually are crated and shipped using a heavy haulage company. Also as an exception to our UPS/DHL rule, smaller packages and orders under €100 might be shipped using a different provider. This includes items such as single audio connectors, cut to length short cables, singe orders of dongles like the iLok, microphones accessories such as adapters or pop-filters.

All our orders are carbon neutral thanks to our partnership with Shopify Planet. Every time an order is processed and shipped, a small contribution is made to purchase carbon removal credits from companies that are a part of the Shopify Sustainability Fund, creating technologies and solutions that pull carbon dioxide out of the atmosphere and store it long term. 

Delivery times

If items are available and in stock, we can usually send them immediately, within 24 hours. All other delivery times are real estimates from our suppliers, this means if the delivery status shows "1-2 weeks", the product should arrive in our warehouse within 1-2 weeks.

On rare occasions we might not be able to meet the advertised date due to products being not in stock by the manufacturer, manufacturing delays or other unforeseen situations. We appreciate that this can be frustrating but we are careful about the availability of information we publish and endeavor at all times to only show the correct dates.


Since we're shipping from an EU country all orders will be custom-free within the EU. For deliveries to non-European countries, VAT is not charged. However, customs duties, fees and taxes are usually incurred for customs clearance in the country of delivery. These costs vary greatly depending on the country of delivery. Please inform yourself about the regulations at your local customs office.