We use UPS exclusively for all shipping and handling.
We offer both UPS Standard and UPS Express Saver options for most countries. UPS Standard delivery times are 2-4 business days by the end of the day. UPS Express Saver is usually next day delivery, or 2 business days delivery if the order was placed after 1PM GMT+0. Some countries and shipping locations might only have one of these options available, either UPS Express Saver or UPS standard.
Larger items (usually above 30kg, products like mains speakers or recording consoles) might not be shipped using UPS as they usually are crated and shipped using a heavy haulage company. Also as an exception to our UPS rule, smaller packages and orders under €100 might be shipped using a different provider. This includes items such as single audio connectors, cut to length short cables, singe orders of dongles like the iLok, microphones accessories such as adapters or pop-filters.
All our orders are carbon neutral thanks to our partnership with Shopify Planet. Every time an order is processed and shipped, a small contribution is made to purchase carbon removal credits from companies that are a part of the Shopify Sustainability Fund, creating technologies and solutions that pull carbon dioxide out of the atmosphere and store it long term.
If items are available and in stock, we can usually send them immediately, within 24 hours. All other delivery times are real estimates from our suppliers, this means if the delivery status shows "1-2 weeks", the product should arrive in our warehouse within 1-2 weeks.
On rare occasions we might not be able to meet the advertised date due to products being not in stock by the manufacturer, manufacturing delays or other unforeseen situations. We appreciate that this can be frustrating but we are careful about the availability of information we publish and endeavor at all times to only show the correct dates.