We accept returns for all the products purchased through our online store during the next 30 days after receiving the goods, provided that the packaging is in it’s original condition. If this is not the case, we reserve the right to refuse the return or charge a re-stocking fee (ranging from 5% to 15%, depending of our evaluation of the returned goods).
All returns need to be pre-approved by us and must be complete including accessories and documentation with original packaging.
You are responsible for return shipping costs including shipping insurance which is recommended to protect your items, as you are liable for items damaged during return shipment. Additionally, if you received free shipping on the order when we fulfilled it, we will be deducting the value of this shipping cost from your refund/discount.
We do not accept returns of the following goods: (1) Software and computers; (2) All custom or special order items; (3) Magnetic tape or other recording medium; (4) Personal use items, such as headphones, pop-filters or windscreens; (5) Studio furniture, racks and chairs.
After inspection of the returned goods, and providing that they meet the conditions stated above, we will give you credit for another purchase or issue a refund (only available on selected brands). Please contact us before purchasing if you want to know if the goods are eligible for refund or store credit.
Non EU countries returns
In order to avoid unnecessary duties or taxes when returning your item(s), you MUST use the customs and shipping documents Arda Suppliers provides along with your Return Authorization. We will refuse shipment of items when customer fails to use provided customs and shipping documents or returns items without prior authorization.