We can ship worldwide but our online store is configured to only handle orders to EU (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden), Schengen countries (Iceland, Liechtenstein, Norway, Switzerland) and Canada, Japan, New Zealand, United Kingdom and United States. If you want us to ship to a country outside this list just get and touch with us so we can quote you and let you know how much it would be to fulfil such order.
We’ve partnered with Klarna to give you a better shopping experience. You can now shop at Arda Suppliers and pay 14, 21 or 30 days after you receive your gear. You can also pay in instalments with no interests. Also with Klarna, you can finance your purchase up to 36 months. Klarna payments at Arda Suppliers is only available for a specific set of countries, with different payment options for each. Current countries where you can pay with Klarna are Germany, France, Austria, Belgium, Netherlands, Spain, Italy and Finland.
We're currently not accepting "Pay now with Klarna" in all countries, only "Buy now, pay later with Klarna" and "Pay over time with Klarna" options are available for countries listed above.
We accept returns for all the products purchased through our online store during the next 30 days after receiving the goods, provided that the packaging is in it’s original condition. If this is not the case, we reserve the right to refuse the return or charge a re-stocking fee (ranging from 5% to 15%, depending of our evaluation of the returned goods).
All returns need to be pre-approved by us and must be complete including accessories and documentation with original packaging.
You are responsible for return shipping costs including shipping insurance which is recommended to protect your items, as you are liable for items damaged during return shipment. Additionally, if you received free shipping on the order when we fulfilled it, we will be deducting the value of this shipping cost from your refund/discount.
We do not accept returns of the following goods: (1) Software and computers; (2) All custom or special order items; (3) Magnetic tape or other recording medium; (4) Personal use items, such as headphones or windscreens; (5) Studio furniture, racks and chairs.
After inspection of the returned goods, and providing that they meet the conditions stated above, we will give you credit for another purchase. If the return is within 14 days of purchase, you'll be eligible for a refund. Please contact us before purchasing if you want to know if the goods are eligible for refund or store credit.
If you’re buying from outside of Portugal and have a VAT registered business within the EU, you can buy directly on our store without VAT. Use this link to create an account first, if your VAT is validated all your orders will be processed without VAT.
Prices in our store are shown with taxes included or excluding taxes depending on your location and/or country selected. For your convenience, under the price on product page it's clearly marked wether the price is including taxes or excluding taxes.
We have access to all the products of the brands we represent, however not all of them are listed. Please get in touch and let us know what you’re looking for, we can pretty much guarantee the best price in Europe.
We use UPS so you can expect 1 - 3 business days to get it after we ship (1-2 days if we’re shipping to continental Portugal). If the item you bought is in stock, we usually ship the same day (for orders placed until 11AM) or the next day at the latest. If we’re out of stock, we can usually get the products in 2-5 working days. Please get in touch if you have a specific deadline you have to meet before ordering. In some cases we can ship a demo unit to get you to work if the manufacturer has a longer lead time.
Regarding plugin sales in our online store, those are processed automatically so you'll receive your code immediately after your purchase!
Everything we sell is covered by the manufacture's warranty, which is a least 1 year. Special conditions may apply.
Yes, we do. Please contact us to know if the software you’re looking for has an Education licence available.
We don’t through this website, but please check our Reverb store. There you can find B-Stock and Ex-Demo gear, as well as other stuff (used and new) from brands we don’t usually represent.
At Arda Suppliers we try to work with only the best brands in the business, because we know how important is reliability in a professional environment. That being said, sometimes shit happens. If you run into some issue with anything you bought from us, please get in touch and we’ll try our best to take care of it ASAP. We might even be able to provide you with some sort of replacement gear in order to minimize downtime.